[rt-users] Question about OnIncomingEmail...

Tue Sep 17 09:54:03 EDT 2002

Hello,

I am using the OnIncomingEmail scrip condition because a lot of the time the
requestor calls in, so I create a call for them through the web interface.
My problem is that when I correspond with them through the web interface and
the respond to that correspondence they get an autoresponse from RT... This
is the auto response that I want to use only when a call is created via
email.  Is their anyway to send the autoresponder only when a call is
created via email.  Not every time an email is received?

Thanks,
Jamie
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James L. Harrison
harrison at palisadesys.com
Technical Support Engineer
Palisade Systems
515.296.0701