[rt-users] AutoReply sometimes broken...

[Drew Mooney]

Folks,

In the queue 'Helpdesk' AutoReply is a little broken:

<snip from mail>
...in the subject line of all future correspondence about this issue. To do
so, 
you may reply to this message.

                        Thank you,
                        

-------------------------------------------------------------------------

Note the absence of what _should_ be the value of
{$Ticket->QueueObj->CorrespondAddress()}
after the 'Thank you,'

In the queue 'SysAdmin' AutoReply works fine:

<snip from mail>
...in the subject line of all future correspondence about this issue. To do
so, 
you may reply to this message.

                        Thank you,
                        sysadmin at professionalservices.ftw.mot.com

-------------------------------------------------------------------------

Note the Non-Absence of {$Ticket->QueueObj->CorrespondAddress()}
after the 'Thank you'...

What gives? Have I mis-configured something?

If it's any help, this comes out of rt.log1:

[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line
 94.

[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line
 96.

[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line
 116.

[Tue Sep 17 17:20:10 2002] [debug]: RT::Transaction=HASH(0x8a94a4): Committed
AutoreplyToRequestors

[Tue Sep 17 17:20:10 2002] [info]: Ticket 29 created in queue 'MPS_Helpdesk'.


Many thanks,

Drew M. Mooney