[rt-users] Re: AutoReply sometimes broken...

[Drew Mooney]

Disregard folks - fixed this one myself...

When I added this queue, RT said [regarding the fields where you specify
correspond and comment addresses] "If left blank, will default to
'helpdesk at some.domain.com'" and "...helpdesk-comment at some.domain.com".

So I left them blank. Just goes to show you: everything that CAN be set
explicitly SHOULD be set explicitly.

On Tue, 17 Sep 2002 10:31:52 -0700  Drew Mooney <dmmooney at earthlink.net>
wrote:

Folks,



In the queue 'Helpdesk' AutoReply is a little broken:



<snip from mail>

...in the subject line of all future correspondence about this issue. To do
so, 

you may reply to this message.



                        Thank you,

                        



-------------------------------------------------------------------------



Note the absence of what _should_ be the value of
{$Ticket->QueueObj->CorrespondAddress()}

after the 'Thank you,'



In the queue 'SysAdmin' AutoReply works fine:



<snip from mail>

...in the subject line of all future correspondence about this issue. To do
so, 

you may reply to this message.



                        Thank you,

                        sysadmin at professionalservices.ftw.mot.com



-------------------------------------------------------------------------



Note the Non-Absence of {$Ticket->QueueObj->CorrespondAddress()}

after the 'Thank you'...



What gives? Have I mis-configured something?



If it's any help, this comes out of rt.log1:



[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line

 94.



[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line

 96.



[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line

 116.



[Tue Sep 17 17:20:10 2002] [debug]: RT::Transaction=HASH(0x8a94a4): Committed
AutoreplyToRequestors



[Tue Sep 17 17:20:10 2002] [info]: Ticket 29 created in queue 'MPS_Helpdesk'.





Many thanks,



Drew M. Mooney