[rt-users] RE: No Ticket ID Specified?

[Gororo, Hillary]

Hi Guys,
I am getting this error, "No Ticket ID Specified - comment aliases require a
TicketId to work on"  when a user clicks on Reply and sends a response to
the original requestor.

A copy of the message that is sent by rt-correspond at mydomain.com to
root at mydomain.com is as follows:

Your mail to 'abuse' with the subject

    [mydomain.com #16606] (22.XXX.198.184)Unauthorized
Distribution of Copyrighted Motion Pictures (Reference#: 658131)

Is being held until the list moderator can review it for approval.

The reason it is being held:

    Message has implicit destination

Either the message will get posted to the list, or you will receive
notification of the moderator's decision.


Thanks for your help guys

Henry



 "The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from all
computers." 


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