[rt-users] Email attachment forwarding problem

Rich Lafferty rich+rt at lafferty.ca
Wed Sep 18 14:37:42 EDT 2002

On Wed, Sep 18, 2002 at 10:40:39AM -0400, Vivek Khera <khera at kcilink.com> wrote:
> >>>>> "MH" == Mike Hobbs <michael.hobbs at pace.co.uk> writes:
> MH> It would appear that replying to a request via email with an
> MH> attachment results in the attachment being stored in RT but not
> MH> being sent to the requestor.
> IMHO, this is the biggest POLA violation in RT.  There is a scrip in
> the contrib area that does the right thing.  I personally think that
> should be the default...

Augh, no! Our support and bugs queues regularly get mailed 15-20MB
logfiles, and there's no way I want a dozen copies of those sitting in
my mail queue when they get mailed to the watchers.
What *would* be nice is a way to say "Send this particular attachment
along" -- maybe only when it comes from the Owner of a ticket.


Rich Lafferty --------------+-----------------------------------------------
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 http://www.lafferty.ca/    |    http://zapatopi.net/treeoctopus.html
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