[rt-users] RT Reports - Time Worked?

[Ferguson, Kevin]

...
> 
> Then Drew Mooney mused as follows:
> 
> We're still mulling over this one. I'm curious about the 
> built-in ticket
> linking / dependencies / merging features of RT as a solution 
> to this. I
> haven't tried it yet, but is RT out-of-the-box-smart-enough 
> to add up the time
> worked fields of two merged tickets?


Sorry to say, it is not.  Any entry into Time Worked stays with 
the original ticket record and, when that ticket is merged into
another, the time does not get rolled up into the destination record.

ttfn,
kevin