[rt-users] RT Reports - Time Worked?

[Drew Mooney]

Yeah. Minutes after I posted that I played with it a bit and found out the
truth. Shouldn't be too difficult to hack it up into something useful though. 

I wonder if the boys on the development side are cooking up anything like this
for the RT-3.x plugins... :-)

Have a nice weekend,

Drew

On Fri, 20 Sep 2002 15:19:14 -0500 "Ferguson, Kevin"
<KFerguso at chi.navtech.com> wrote:


...
> 
> Then Drew Mooney mused as follows:
> 
> We're still mulling over this one. I'm curious about the 
> built-in ticket
> linking / dependencies / merging features of RT as a solution 
> to this. I
> haven't tried it yet, but is RT out-of-the-box-smart-enough 
> to add up the time
> worked fields of two merged tickets?


Sorry to say, it is not.  Any entry into Time Worked stays with 
the original ticket record and, when that ticket is merged into
another, the time does not get rolled up into the destination record.

ttfn,
kevin