[rt-users] RT-Send-CC field length

[Sheeri Kritzer]

Dear Janne,

I recently had this "problem" too -- it's not actually a problem.  When you display the history, the RT-Send-CC is truncated.  If you click on "Full Headers" near the top-right hand corner of the history, you'll get to see full headers of the message, including all of your CC's.  

I don't know why truncation is the default, but it's probably not a problem.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer at tufts.edu


Quoting Janne Pirkkanen <jp at oppipoika.net>:

> Hello
> 
> We have played with RT for about three months now. It is awesome.
> 
> Our people wants to use copy (RT-Send-CC) -field in 
> Ticket/Update.html to send orders from RT to our suppliers so that 
> they can have all information regarding one request in same place. 
> There is one problem: For some reason RT-Send-CC -field takes only 
> two or three email addresses (regarding of addresses length) and 
> looses rest of them. In many cases we need more addresses to that 
> field, but I can't find the code that causes that behaviour.
> 
> Have anyone else had this problem? How it could be fixed? Or is it 
> maby in our modifications? Or is it RT:s feature and we have to think 
> about something else?
> 
> We are using RT 2.0.13/14.
> 
> Thanks.
> 
> - Janne P
> email: jp at oppipoika.net
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