[rt-users] overriding global scripts

[Christopher Kolar]

We're outsourcing some of our evening support and I want to create a queue 
that just acts as a bucket so that they the outside helpdesk issues a 
issues resolved ticket via email it gets logged in out RT system.  Is there 
any way that I can override all of the global scripts (autoreply, notify 
watchers, &c) so that the system just silently puts the ticket into the 
queue without bothering us?

Thanks in advance.

--chris


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Christopher G. Kolar
    Coordinator of Information Technology Integration
    Illinois Mathematics and Science Academy
  ckolar at imsa.edu  -- 
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ID: 0xC6492C72
         Information literacy news, tools, and programs: 
<mailto:infoliteracy-subscribe at iti.cnsnet.imsa.edu>infoliteracy-subscribe at iti.cnsnet.imsa.<mailto:infoliteracy-subscribe at iti.cnsnet.imsa.edu>edu
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