[rt-users] overriding global scripts

Christopher Kolar ckolar at imsa.edu
Fri Sep 27 14:34:35 EDT 2002

We're outsourcing some of our evening support and I want to create a queue 
that just acts as a bucket so that they the outside helpdesk issues a 
issues resolved ticket via email it gets logged in out RT system.  Is there 
any way that I can override all of the global scripts (autoreply, notify 
watchers, &c) so that the system just silently puts the ticket into the 
queue without bothering us?

Thanks in advance.


Christopher G. Kolar
    Coordinator of Information Technology Integration
    Illinois Mathematics and Science Academy
  ckolar at imsa.edu  -- 
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