[rt-users] RT and Forward

[Jorn Hass]

And the other (major) drawback is that you have no activity attached to the
email, as (hopefully) would be if you could forward a ticket...

Also, you would want to forward with the ticket number associated, so that
any replies would be kept track of by RT. Splitting of before RT defies all
of this... :(

I have the same problem about not being able to forward the ticket, or even
better, create a new ticket with the current one as base, and referenced as
dependency... Maybe one day I can find the time to whack it myself...


Regards, Jörn Hass
Senior Systems Engineer, Infrastructure.
Internet Solutions
Tel:		+27 (11) 575 1000
Fax:		+27 (11) 388 3362
E-mail:		jorn.hass at is.co.za
WWW:		http://www.is.co.za
 

-> -----Original Message-----
-> From: David Vrtin [mailto:david.vrtin at arnes.si]
-> Sent: 01 April 2003 13:32 PM
-> To: Martin Schapendonk
-> Cc: RT Users
-> Subject: Re: [rt-users] RT and Forward
-> 
-> On Tue, 01 Apr 2003 11:04:55 +0200, "Martin Schapendonk" wrote:
-> > # How can I forward whole ticket from RT to some external e-mail
-> address?
-> > # Does RT2/3 supports e-mail forwarding?
-> > It may be an option to forward emails from your mail server instead of
-> RT.
-> > Simply add an extra address to your RT alias and you'll be set.
-> 
-> Yes, but this is not very convenient to use if you want to forward only a
-> few
-> tickets and you have many tickets in queue.
-> 
-> 
-> Regards,
-> David
-> 
-> 
-> _______________________________________________
-> rt-users mailing list
-> rt-users at lists.fsck.com
-> http://lists.fsck.com/mailman/listinfo/rt-users
-> 
-> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm




"This e-mail may contain confidential information and may be legally
privileged and is intended only for the person to whom it is addressed. If
you are not the intended recipient, you are notified that you may not use,
distribute or copy this document in any manner whatsoever. Kindly also
notify the sender immediately by telephone, and delete the e-mail. When
addressed to clients of the company from where this e-mail originates ("the
sending company ") any opinion or advice contained in this e-mail is subject
to the terms and conditions expressed in any applicable terms of business or
client engagement letter . The sending company does not accept liability for
any damage, loss or expense arising from this e-mail and/or from the
accessing of any files attached to this e-mail."