[rt-users] RT 3.0 Recommended ACLs

[Jesse Vincent]

Grant your users the rights they need.

RT provides a rich access control system that allows rights to be
granted to groups, individual users and users in specific roles.

To allow arbitrary remote users to submit tickets into a given queue by
email, grant "Everyone" the rights to "SeeQueue", "CreateTicket",
"ReplyToTicket" and "CommentOnTicket" for that queue.

If you intend to let ticket requestors use the requestor-mode web
interface, you should grant "Requestor" the right to "ShowTicket"

To make sure that your staff can work with tickets, you should grant
them all the following additional rights:

    * "ShowTicket"
    * "ShowTicketComments"
    * "Watch"
    * "WatchAsAdminCc"
    * "OwnTicket"
    * "ModifyTicket" 

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