[rt-users] RT 3.0 Recommended ACLs

[Rob Mitzel]

A quick question on this....

Does "Everyone" have to have "SeeQueue" in order to submit tickets via
email?  I had just been putting it on the staff for that queue, and the
requestor.

-Rob.
 

> 
> -----Original Message-----
> From: rt-users-admin at lists.fsck.com 
> [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Jesse Vincent
> Sent: Tuesday, April 01, 2003 11:26 AM
> To: rt-users at fsck.com
> 
> Grant your users the rights they need.
> 
> RT provides a rich access control system that allows rights 
> to be granted to groups, individual users and users in specific roles.
> 
> To allow arbitrary remote users to submit tickets into a 
> given queue by email, grant "Everyone" the rights to 
> "SeeQueue", "CreateTicket", "ReplyToTicket" and 
> "CommentOnTicket" for that queue.
> 
> If you intend to let ticket requestors use the requestor-mode 
> web interface, you should grant "Requestor" the right to "ShowTicket"
> 
> To make sure that your staff can work with tickets, you 
> should grant them all the following additional rights:
> 
>     * "ShowTicket"
>     * "ShowTicketComments"
>     * "Watch"
>     * "WatchAsAdminCc"
>     * "OwnTicket"
>     * "ModifyTicket" 
> 
> --
> http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
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> 
>