[rt-users] RT and Forward

[David Vrtin]

On Tue, 01 Apr 2003 15:30:50 BST, "Strange, PJ (Philippa) " wrote:

> A rival helpdesk product OTRS has a bounce option where the ticket can be
> sent to a 3rd party independently of requestor/user correspondance, as has

I don't know anything about OTRS and I don't want to start "holy war", but, 
which system is better? :) Why are you using (looking at) RT and not OTRS?
What are you missing in OTRS and is included in RT?

Regards,
David