[rt-users] RT and Forward

[David Vrtin]

Jesse,


are there any plans to include forward functionality in RT3 ?


Best regards,
David
ARNES



On Tue, 01 Apr 2003 15:30:50 BST, "Strange, PJ (Philippa) " wrote:
> We have a similar problem whereby we frequently need to pass on a ticket
> complete with history to a 3rd party.  If we use the cc option then
> correspondance with the requestor must also happen.
> 
> A rival helpdesk product OTRS has a bounce option where the ticket can be
> sent to a 3rd party independently of requestor/user correspondance, as has
> Remedy via 'pass on anonymously'.
> 
> Would it be possible to add a mailto button or similar simple function to
> RT?
> 
> 
> 
> -----Original Message-----
> From: Ulrich Kiermayr [mailto:ulrich.kiermayr at univie.ac.at]
> Sent: 01 April 2003 15:04
> To: David Vrtin
> Cc: Martin Schapendonk; RT Users
> Subject: Re: [rt-users] RT and Forward
> 
> 
> David Vrtin wrote:
> > On Tue, 01 Apr 2003 13:44:39 +0200, "Martin Schapendonk" wrote:
> > 
> > 
> >>What would be the purpose of such functionality? Can you solve it by
> adding
> >>an extra CC on tickets?
> > 
> > 
> > I think no, especially if you need to forward mail message with all
> message
> > headers and attachments.
> 
> Or other way round if you dont want to disclose everything to all 
> involved Parties (e.g. Hanling Security Incidents)
> 
> lG uk
> -- 
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> Ulrich Kiermayr         Zentraler Informatikdienst der Universitaet Wien
> Network Security              Universitaetsstrasse 7, 1010 Wien, Austria
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> 
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