[rt-users] mailgate problem at rt3

[shimi]

everything is set up nicely, the web interface works, and all is well, 
except for one thing...

sending a mail to RT gives a bounce if I use a mailer [such as pine], and 
goes fine if I don't (if i use "mail" in the commandline).

This is what I get back:

   ----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
    (reason: 255)
    (expanded from: <rt at backbone>)

   ----- Transcript of session follows -----
RT server error. 

The RT server which handled your email did not behave as expected. It
said:

554 5.3.0 unknown mailer error 255

however spam goes out fine.

logs are stored (from some reason) in /var/log/messages (although I 
defined a log file!) - and does input info when spam gets ticketed, but 
logs nothing when those mails are bouncing.

here is the part from maillog:

Apr  3 17:32:58 backbone sendmail[24153]: h33EWul24151: 
to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond 
--url http://RT-URL/", ctladdr=<rt at backbone> (8/0), 
delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0, 
stat=unknown mailer error 255

Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27

Does anyone have any idea what could be wrong?

-- 

  Best regards,
     Shimi


----

   "Outlook is a massive flaming horrid blatant security violation, which
    also happens to be a mail reader."

   "Sure UNIX is user friendly; it's just picky about who its friends are."