[rt-users] mailgate problem at rt3

[Jesse Vincent]

Perhaps you should call the mail gateway by hand and see what the full
transcript of an error looks like.

	-j


On Thu, Apr 03, 2003 at 05:37:51PM +0300, shimi wrote:
> 
> everything is set up nicely, the web interface works, and all is well, 
> except for one thing...
> 
> sending a mail to RT gives a bounce if I use a mailer [such as pine], and 
> goes fine if I don't (if i use "mail" in the commandline).
> 
> This is what I get back:
> 
>    ----- The following addresses had permanent fatal errors -----
> "|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
>     (reason: 255)
>     (expanded from: <rt at backbone>)
> 
>    ----- Transcript of session follows -----
> RT server error. 
> 
> The RT server which handled your email did not behave as expected. It
> said:
> 
> 554 5.3.0 unknown mailer error 255
> 
> however spam goes out fine.
> 
> logs are stored (from some reason) in /var/log/messages (although I 
> defined a log file!) - and does input info when spam gets ticketed, but 
> logs nothing when those mails are bouncing.
> 
> here is the part from maillog:
> 
> Apr  3 17:32:58 backbone sendmail[24153]: h33EWul24151: 
> to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond 
> --url http://RT-URL/", ctladdr=<rt at backbone> (8/0), 
> delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0, 
> stat=unknown mailer error 255
> 
> Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27
> 
> Does anyone have any idea what could be wrong?
> 
> -- 
> 
>   Best regards,
>      Shimi
> 
> 
> ----
> 
>    "Outlook is a massive flaming horrid blatant security violation, which
>     also happens to be a mail reader."
> 
>    "Sure UNIX is user friendly; it's just picky about who its friends are."
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.