[rt-users] Re: email send problems (One last time)

John Gedeon jgedeon at qualcomm.com
Fri Apr 4 19:04:37 EST 2003 

At 03:55 PM 4/4/2003, Miles Scruggs wrote:
>Yes I have blank Scrips.

In RT2 (which I am familiar with) if you have no scrips no emails will go 
out of the RT system and no errors will be reported since the scrips define 
the actions for rt to take including sending email when someone updates a 
ticket. I would check out those and set them before looking into the MTA

Then again I am not familiar with RT 3

John

>I'm not sure what you mean by reply.  I know
>the mailing list is frustrating because it defaults to taking replys off
>the list and to an indevidual level which is the dumbest way I have ever
>seen a mailing list setup.  Usually the reply to address is the same as
>the mailing list address not the posters address.
>Anyway as far as error handling I don't see any errors on the side of RT
>so I'm suspecting that somehting is getting lost in the MTA (qmail in my
>case), but I can't find any errors over there, and I'm thinking that
>qmail is more likely to be report correctly.  Thanks for the post your
>like the only one that has even looked at it.
>
>Miles
>
> >
> >
> >
> > FYI:  I'm finally getting around to installing rt 3.0.0 and
> > have the exact
> > same problem.  I'm still looking into it.  I currently suspect it has
> > something to do with the scrips that its trying to use.  I
> > haven't messed with
> > mine so I presume they are blank.  Are yours?
> >
> > This isn't the first issue I've run into with RT's
> > pretty-less-than-helpful
> > error handling.  Maybe there is some 'permission' that needs
> > to be granted so
> > that people can reply to things?
> >
> > -Jeff
> >
> > On Thu, 03 Apr 2003 15:43:20 -0800  "Miles Scruggs" wrote:
> >
> > > 3.0.0 witht the lastest versions of pretty much everything else.
> > >
> > > Miles
> > >
> > >
> > >
> > > John Gedeon writes:
> > >
> > > > Miles,
> > > >
> > > >   What version of RT are you using?
> > > >
> > > > John
> > > >
> > > > At 03:27 PM 4/3/2003, Miles Scruggs wrote:
> > > >
> > > >> I m kinda at a loss for what to do.  I have posted to the list
> > > >> twice now.
> > > >>  Haven t heard a peep from anyone.  I m not even sure if
> > my posts are
> > > >> making it to the lists.  Anyway I ll have another go at,
> > before a try
> > > >> another system.  Are my posts not clear enough?  Or is
> > the problem so
> > > >> simple/hard that no one bothers?
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>
> > > >> Miles
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>
> > > >> have a feeling my post fell between the cracks so I m
> > going to try
> > > >> again.
> > > >>
> > > >>
> > > >>
> > > >> Miles
> > > >>
> > > >>
> > > >>
> > > >> For some reason mail is not getting sent out when I
> > update tickets
> > > >> or do
> > > >> any sort of ticket activity.  This isn t just to my mail
> > address but to
> > > >> all the ones that I put in bcc cc and admincc etc.  Here
> > is what I have
> > > >> in siteconfig
> > > >>
> > > >>
> > > >>
> > > >> #Sendmail Configuration
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>
> > > >> Set($MailCommand , 'sendmailpipe');
> > > >>
> > > >>
> > > >>
> > > >> Set($SendmailArguments , "-oi -t");
> > > >>
> > > >>
> > > >>
> > > >> Set($SendmailPath , "/var/qmail/bin/sendmail");
> > > >>
> > > >>
> > > >>
> > > >> I m not sure what I m missing since the logs show that
> > the mail is
> > > >> being
> > > >> sent
> > > >>
> > > >>
> > > >>
> > > >> [Wed Apr  2 23:49:09 2003] [info]: RT::Scrip=HASH(0x939a1bc):
> > > >> Couldn't
> > > >> prepare Open Tickets (/usr/local/RT/lib/RT/Scrip_Overlay.pm:338)
> > > >>
> > > >> [Wed Apr  2 23:49:10 2003] [info]:
> > > >> <rt-3.0.0-7-24.16.7961090247589 at garnetws.com> #7/24 - Scrip 4
> > > >> (/usr/local/RT/lib/RT/Action/SendEmail.pm:91)
> > > >>
> > > >> [Wed Apr  2 23:49:10 2003] [info]:
> > > >> <rt-3.0.0-7-24.16.7961090247589 at garnetws.com> sent To:
> > Cc:  Bcc:
> > > >> exothermic at softhome.net
> > (/usr/local/RT/lib/RT/Action/SendEmail.pm:205)
> > > >>
> > > >> [Wed Apr  2 23:49:11 2003] [info]:
> > > >> <rt-3.0.0-7-24.9.25383705275721 at garnetws.com> #7/24 - Scrip 5
> > > >> (/usr/local/RT/lib/RT/Action/SendEmail.pm:91)
> > > >>
> > > >> [Wed Apr  2 23:49:11 2003] [info]:
> > > >> <rt-3.0.0-7-24.9.25383705275721 at garnetws.com> sent To:
> > > >> miles.scruggs at garnetws.com Cc:
> > exothermic at digitalphotobox.net Bcc:
> > > >> (/usr/local/RT/lib/RT/Action/SendEmail.pm:205)
> > > >>
> > > >> [Wed Apr  2 23:49:11 2003] [info]:
> > > >> <rt-3.0.0-7-24.18.4358909494154 at garnetws.com> #7/24 - Scrip 6
> > > >> (/usr/local/RT/lib/RT/Action/SendEmail.pm:91)
> > > >>
> > > >> [Wed Apr  2 23:49:11 2003] [info]:
> > > >> <rt-3.0.0-7-24.18.4358909494154 at garnetws.com> No
> > recipients found. Not
> > > >> sending. (/usr/local/RT/lib/RT/Action/SendEmail.pm:170)
> > > >>
> > > >>
> > > >>
> > > >> I m a little disconcerned with that fist line in the log file
> > > >>
> > > >>
> > > >>
> > > >> [Wed Apr  2 23:49:09 2003] [info]: RT::Scrip=HASH(0x939a1bc):
> > > >> Couldn't
> > > >> prepare Open Tickets (/usr/local/RT/lib/RT/Scrip_Overlay.pm:338)
> > > >>
> > > >>
> > > >>
> > > >> but instincts tell me that isn t where my mail problem lies
> > > >>
> > > >>
> > > >>
> > > >> My MTA is qmail and has been working great for two years.
> > > >> Qmail-smtp
> > > >> logs don t turn up any mail being sent to it from rt
> > > >>
> > > >>
> > > >>
> > > >> Any help
> > > >>
> > > >>
> > > >>
> > > >> Miles
> > > >>
> > > >>
> > > >
> > > >
> > > > --
> > > > <>< Proverbs 3:5-6 "Trust in the Lord with all your heart
> > and lean
> > > > not on
> > > > your own understanding;
> > > >                               in all your ways
> > acknowledge him, and he
> > > > will make your paths straight."
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > > > Have you read the FAQ? The RT FAQ Manager lives at
> > > > http://fsck.com/rtfm
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> > > Have you read the FAQ? The RT FAQ Manager lives at
> > > http://fsck.com/rtfm
> > >
> >
> >
> > --
> > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> > -=-=-=-=-=-=-=-=-
> > Jeff Ballard <ballard at engr.wisc.edu>   608-265-5090
> > Assistant Director and Unix Systems Manager
> > Computer-Aided Engineering
> >
> >
> >
>
>_______________________________________________
>rt-users mailing list
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>http://lists.fsck.com/mailman/listinfo/rt-users
>
>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


--
<>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on 
your own understanding;
                               in all your ways acknowledge him, and he 
will make your paths straight."

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