[rt-users] Re: email send problems (One last time)

[Miles Scruggs]

John Gedeon said:

> At 03:55 PM 4/4/2003, Miles Scruggs wrote:
>>Yes I have blank Scrips.

Actually I lied, I guess I don't have blank global scrips.  There is a
script and it does send out some mail for every action.  (as you can see
from the logs that I posted.)  Now I can't tell for the life of me what is
happening.  I'm not getting a whole lot help from the list either.

Miles

>
> In RT2 (which I am familiar with) if you have no scrips no emails will go
> out of the RT system and no errors will be reported since the scrips
> define
> the actions for rt to take including sending email when someone updates a
> ticket. I would check out those and set them before looking into the MTA
>
> Then again I am not familiar with RT 3
>
RT 3 is probaly the same, since scrips are the actions for everything done
is looks like.

>> > > >>
>> > > >> For some reason mail is not getting sent out when I
>> > update tickets
>> > > >> or do
>> > > >> any sort of ticket activity.  This isn t just to my mail
>> > address but to
>> > > >> all the ones that I put in bcc cc and admincc etc.  Here
>> > is what I have
>> > > >> in siteconfig
>> > > >>
>> > > >>
>> > > >>
>> > > >> #Sendmail Configuration
>> > > >>
>> > > >>
>> > > >>
>> > > >>
>> > > >>
>> > > >> Set($MailCommand , 'sendmailpipe');
>> > > >>
>> > > >>
>> > > >>
>> > > >> Set($SendmailArguments , "-oi -t");
>> > > >>
>> > > >>
>> > > >>
>> > > >> Set($SendmailPath , "/var/qmail/bin/sendmail");
>> > > >>
>> > > >>
>> > > >>
>> > > >> I m not sure what I m missing since the logs show that
>> > the mail is
>> > > >> being
>> > > >> sent
>> > > >>
>> > > >>
>> > > >>
>> > > >> [Wed Apr  2 23:49:09 2003] [info]: RT::Scrip=HASH(0x939a1bc):
>> > > >> Couldn't
>> > > >> prepare Open Tickets (/usr/local/RT/lib/RT/Scrip_Overlay.pm:338)
>> > > >>
>> > > >> [Wed Apr  2 23:49:10 2003] [info]:
>> > > >> <rt-3.0.0-7-24.16.7961090247589 at garnetws.com> #7/24 - Scrip 4
>> > > >> (/usr/local/RT/lib/RT/Action/SendEmail.pm:91)
>> > > >>
>> > > >> [Wed Apr  2 23:49:10 2003] [info]:
>> > > >> <rt-3.0.0-7-24.16.7961090247589 at garnetws.com> sent To:
>> > Cc:  Bcc:
>> > > >> exothermic at softhome.net
>> > (/usr/local/RT/lib/RT/Action/SendEmail.pm:205)
>> > > >>
>> > > >> [Wed Apr  2 23:49:11 2003] [info]:
>> > > >> <rt-3.0.0-7-24.9.25383705275721 at garnetws.com> #7/24 - Scrip 5
>> > > >> (/usr/local/RT/lib/RT/Action/SendEmail.pm:91)
>> > > >>
>> > > >> [Wed Apr  2 23:49:11 2003] [info]:
>> > > >> <rt-3.0.0-7-24.9.25383705275721 at garnetws.com> sent To:
>> > > >> miles.scruggs at garnetws.com Cc:
>> > exothermic at digitalphotobox.net Bcc:
>> > > >> (/usr/local/RT/lib/RT/Action/SendEmail.pm:205)
>> > > >>
>> > > >> [Wed Apr  2 23:49:11 2003] [info]:
>> > > >> <rt-3.0.0-7-24.18.4358909494154 at garnetws.com> #7/24 - Scrip 6
>> > > >> (/usr/local/RT/lib/RT/Action/SendEmail.pm:91)
>> > > >>
>> > > >> [Wed Apr  2 23:49:11 2003] [info]:
>> > > >> <rt-3.0.0-7-24.18.4358909494154 at garnetws.com> No
>> > recipients found. Not
>> > > >> sending. (/usr/local/RT/lib/RT/Action/SendEmail.pm:170)
>> > > >>
>> > > >>
>> > > >>
>> > > >> I m a little disconcerned with that fist line in the log file
>> > > >>
>> > > >>
>> > > >>
>> > > >> [Wed Apr  2 23:49:09 2003] [info]: RT::Scrip=HASH(0x939a1bc):
>> > > >> Couldn't
>> > > >> prepare Open Tickets (/usr/local/RT/lib/RT/Scrip_Overlay.pm:338)
>> > > >>
>> > > >>
>> > > >>
>> > > >> but instincts tell me that isn t where my mail problem lies
>> > > >>
>> > > >>
>> > > >>
>> > > >> My MTA is qmail and has been working great for two years.
>> > > >> Qmail-smtp
>> > > >> logs don t turn up any mail being sent to it from rt
>> > > >>
>> > > >>
>> > > >>
>> > > >> Any help
>> > > >>
>> > > >>
>> > > >>
>> > > >> Miles
>> > > >>
>> > > >>
>> > > >
>> > > >
>> > > > --
>> > > > <>< Proverbs 3:5-6 "Trust in the Lord with all your heart
>> > and lean
>> > > > not on
>> > > > your own understanding;
>> > > >                               in all your ways
>> > acknowledge him, and he
>> > > > will make your paths straight."
>> > > >
>> > > > _______________________________________________
>> > > > rt-users mailing list
>> > > > rt-users at lists.fsck.com
>> > > > http://lists.fsck.com/mailman/listinfo/rt-users
>> > > >
>> > > > Have you read the FAQ? The RT FAQ Manager lives at
>> > > > http://fsck.com/rtfm
>> > >
>> > > _______________________________________________
>> > > rt-users mailing list
>> > > rt-users at lists.fsck.com
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>> > >
>> > > Have you read the FAQ? The RT FAQ Manager lives at
>> > > http://fsck.com/rtfm
>> > >
>> >
>> >
>> > --
>> > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>> > -=-=-=-=-=-=-=-=-
>> > Jeff Ballard <ballard at engr.wisc.edu>   608-265-5090
>> > Assistant Director and Unix Systems Manager
>> > Computer-Aided Engineering
>> >
>> >
>> >
>>
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>
>
> --
> <>< Proverbs 3:5-6 "Trust in the Lord with all your heart and lean not on
> your own understanding;
>                                in all your ways acknowledge him, and he
> will make your paths straight."
>
> _______________________________________________
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