[rt-users] Re: Valid Users

[bill at daze.net]

Jesse,

We have also encountered this problem twice.  A few days ago (I dismissed
it due to other problems at the time) and today.  I researched today's
occurance and found:

1) User submits ticket via e-mail using one address, i.e. user at example.com
2) We reply to user via web
3) User replies via e-mail using a different e-mail address, i.e. alt at isp.net
4) E-mail is rejected by RT with the following error:

RT could not load a valid user, and RT's configuration does not allow for
the creation of a new user for your email.

ACLs are set up as per the RT2 doc and your recent recommendations:

Global
  System groups
    Everyone
      CommentOnTicket
      CreateTicket
      ReplyToTicket
      SeeQueue

Our Config:
FreeBSD 4.7 / rt3.0.0 / Sendmail 8.12.6p2 / mysql 3.23.52 (InnoDB tables)
Apache/1.3.27 (Unix) mod_ssl/2.8.11 OpenSSL/0.9.6g mod_fastcgi/2.2.12