[rt-users] Re: Valid Users

[Jesse Vincent]

Ok. that sounds like enough context for me to write actual tests 
for the test suite. Likely on sunday or monday.


On Sat, Apr 05, 2003 at 02:45:08PM -0800, bill at daze.net wrote:
> Jesse,
> 
> We have also encountered this problem twice.  A few days ago (I dismissed
> it due to other problems at the time) and today.  I researched today's
> occurance and found:
> 
> 1) User submits ticket via e-mail using one address, i.e. user at example.com
> 2) We reply to user via web
> 3) User replies via e-mail using a different e-mail address, i.e. alt at isp.net
> 4) E-mail is rejected by RT with the following error:
> 
> RT could not load a valid user, and RT's configuration does not allow for
> the creation of a new user for your email.
> 
> ACLs are set up as per the RT2 doc and your recent recommendations:
> 
> Global
>   System groups
>     Everyone
>       CommentOnTicket
>       CreateTicket
>       ReplyToTicket
>       SeeQueue
> 
> Our Config:
> FreeBSD 4.7 / rt3.0.0 / Sendmail 8.12.6p2 / mysql 3.23.52 (InnoDB tables)
> Apache/1.3.27 (Unix) mod_ssl/2.8.11 OpenSSL/0.9.6g mod_fastcgi/2.2.12
> 
> 
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> 
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