[rt-users] rt-3-0-0 Logging

Mon Apr 7 08:23:13 EDT 2003

Good to hear that it's working now. Did you ever find out why it wasn't?

Jonathan Kaufman

                                                To:      jkaufman at footlocker.com                                                        
                                                cc:      Ian Grant <Ian.Grant at cl.cam.ac.uk>, rt-users at lists.fsck.com                    
                        Ian Grant               Subject: Re: [rt-users] rt-3-0-0 Logging                                                
                        <Ian.Grant at cl.ca                                                                                                
                        m.ac.uk>                                                                                                        
                        Sent by:                                                                                                        
                        rt-users-admin at l                                                                                                
                        ists.fsck.com                                                                                                   

                        04/07/2003 04:34                                                                                                
                        AM                                                                                                              

>
> Can the user your webserver is running as write to that file (and create
> it)? If not then it will not work I do believe.

Yes it can, as I said in my mail below.

> You could also add
>
>         LogLevel debug
>         ErrorLog /path/to/log.file
>
> in your <VirtualHost> directive in httpd.conf for Apache (assuming you
are
> using apache)...Which would tell you if you can't write to the above
> mentioned log file :)

Thanks for that suggestion. Weirdly, it just started working. (And yes, I
am
certain I restarted Apache the first time!)

> I'm using rt-3-0-0. In my RT_SiteConf.pm I have, amongst other things:
>
> Set($LogToSyslog    , undef);
> Set($LogToFile      , 'debug');
> Set($LogToFileNamed , "/usr/groups/rt/rt3/logs/rt.log");
>
> I have restarted Apache but I still get logging to syslog and nothing in
> the
> log file. I have made the log file directory /usr/groups/rt/rt3/logs
owned
> by
> group 'rt', group writeable and apache runs RT scripts as user www, group
> rt.
>
> Does anyone have any ideas as to what the problem might be?
> --
> Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave.,
> Cambridge
> Phone: +44 1223 334420
>
>
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>
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>
>
>
>
>
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>

--
Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave.,
Cambridge
Phone: +44 1223 334420

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