[rt-users] Priority gone after importing RT1 to 2 to 3

[Jeff Klassen]

Ahh.. Good question.

I checked, and the priority is missing in the RT2 instance (set to 0/0)
when it was 12 in RT1...

> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com] 
> Sent: April 8, 2003 1:46 PM
> To: Jeff Klassen
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Priority gone after importing RT1 to 2 to 3
> 
> 
> So. was their priority set properly in your interim RT2 instance?
> 
> 
> On Tue, Apr 08, 2003 at 01:40:31PM -0400, Jeff Klassen wrote:
> > Hi,
> > 
> > I recognize that importing data from one version of RT to 
> another is 
> > an "unproven science". However, can anyone comment on the following 
> > experience.
> > 
> > We have been using RT1 (1.0.7). Now we have installed and 
> tested the 
> > release version of RT3.0.0. There did not seem to be a RT1-to-RT3 
> > import tool, so we ran the import-1.0-to-2.0 tools (we had RT2.0.15 
> > installed also). Then we ran the rt-2.0-to-dumpfile and 
> > dumpfile-to-rt-3.0 tools to move the data into RT3. Basically 
> > everything looked OK at first glance. But with a closer look one of 
> > our users noticed that numerous tickets are missing their 
> "priority" 
> > setting. They are just set to zero, when previously in RT1 
> they were 
> > set to a value (like 13).
> > 
> > The priority field is important in our application of RT. 
> Can anyone 
> > comment on this?
> > 
> > Many thanks.
> > 
> > --
> > Jeff Klassen
> > United Bible Societies
> > Translation Electronic Information Services (TEIS)
> > 
> > 
> > _______________________________________________
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> > rt-users at lists.fsck.com 
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at 
> > http://fsck.com/rtfm
> 
> -- 
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