[rt-users] Priority gone after importing RT1 to 2 to 3

[Jesse Vincent]

So. was their priority set properly in your interim RT2 instance?


On Tue, Apr 08, 2003 at 01:40:31PM -0400, Jeff Klassen wrote:
> Hi,
> 
> I recognize that importing data from one version of RT to another is an
> "unproven science". However, can anyone comment on the following
> experience.
> 
> We have been using RT1 (1.0.7). Now we have installed and tested the
> release version of RT3.0.0. There did not seem to be a RT1-to-RT3 import
> tool, so we ran the import-1.0-to-2.0 tools (we had RT2.0.15 installed
> also). Then we ran the rt-2.0-to-dumpfile and dumpfile-to-rt-3.0 tools
> to move the data into RT3. Basically everything looked OK at first
> glance. But with a closer look one of our users noticed that numerous
> tickets are missing their "priority" setting. They are just set to zero,
> when previously in RT1 they were set to a value (like 13).
> 
> The priority field is important in our application of RT. Can anyone
> comment on this?
> 
> Many thanks.
> 
> --
> Jeff Klassen
> United Bible Societies
> Translation Electronic Information Services (TEIS) 
> 
> 
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