[rt-users] Rt2-to-rt3 v1.7 Migration woes

[Eric Mandel]

Hi. I've searched around and haven't found a similar problem. I am trying to
migrate a 5k ticket database to rt3. The users import without error, but
when it gets to the groups it generates the following error 3 times:

Importing groups
[Wed Apr  9 11:03:19 2003] [warning]: Use of uninitialized value in join or
string at (eval 1431) line 2.
 (/opt/rt3/lib/RT.pm:220)

It then goes on to import tickets with errors stating the ticket owner has
no rights for the queue:

Importing tickets
...[Wed Apr  9 10:42:49 2003] [warning]: User ssingh(270) was proposed as a
ticket owner but has no rights to own tickets in HelpDesk
(/opt/rt3/lib/RT/Ticket_Overlay.pm:431)

Here's my group section of the metadata:

'Group' => [
                       {
                         'id' => '7',
                         'Name' => 'ACT-Users',
                         'Member' => [
                                       '10',
                                       '11',
                                       '12',
                                       '13',
                                       '14',
                                       '15',
                                       '16',
                                       '17'
                                     ]
                       },
                       {
                         'id' => '10',
                         'Name' => 'DBA',
                         'Member' => [
                                       '25',
                                       '33'
                                     ]
                       },
                       {
                         'id' => '9',
                         'Name' => 'Internal Infrast',
                         'Member' => [
                                       '10',
                                       '11',
                                       '25',
                                       '30',
                                       '129'
                                     ]
                       },
                       {
                         'id' => '8',
                         'Name' => 'Level_2_Techs',
                         'Member' => [
                                       '10',
                                       '11',
                                       '12',
                                       '13'
                                     ]
                       },
                       {
                         'id' => '12',
                         'Name' => 'Perf',
                         'Member' => [
                                       '13'
                                     ]
                       },
                       {
                         'id' => '6',
                         'Name' => 'Prod_Infra',
                         'Member' => [
                                       '4'
                                     ]
                       },
                       {
                         'id' => '11',
                         'Name' => 'Security',
                         'Member' => [
                                       '11'
                                     ]
                       }
                     ],

Thanks for all your help.

-Eric

Eric Mandel

 
Enabling media companies to build powerful new businesses on the Internet
 
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