[rt-users] RT2 to RT3 migration tool v1.8 problem

[James L. Harrison]

Jesse,

Could you give me/the list some pointers on recreating custom scripts?

I think it would be ideal if I could create it via the web interface, but I
have no idea where to start from.

-Jamie

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> Sent: Thursday, April 10, 2003 10:59 AM
> To: Jon Hittner
> Cc: RT Users Mailing List
> Subject: Re: [rt-users] RT2 to RT3 migration tool v1.8 problem
>
>
>
>
>
> On Thu, Apr 10, 2003 at 10:45:27AM -0400, Jon Hittner wrote:
> > All-
> >    My import works much better now with version 1.8.  It runs
> with no erros
> > for about 24 hours, and then after inserting all 14029 tickets,
> it fails with
> > the following:
>
>
> Those "errors" are RT reporting to you that it could not import your
> custom scrips. this is normal and correct. You'll want to hand-create
> those scrips and templates.
>
> >
> > .t-14028
> > .t-14029
> > Importing links
> > Could not create scrip: On Owner Change Notify Owner with
> templateOwner
> > Change in queue0
> > Could not create scrip: On Create Autoreply To Requestors with
> > templateAutoresponce- Critical in queue16
> > Could not create scrip: On Create Notify Owner with template
> > transaction-critical in queue16 -- $VAR1 = {
> >           'Description' => 'Imported from RT 2.0',
> >           'ScripCondition' => 'On Create',
> >           'Template' => 'transaction-critical',
> >           'Queue' => '16',
> >           'ScripAction' => 'Notify Owner'
> >         };
> >
> > Could not create scrip: On Create Notify Requestors, Ccs and
> AdminCcs with
> > templatetransaction-critical in queue16
> >
> >
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> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
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