[rt-users] BUG in rt2->rt3 conversion re: keywords

[Nicolae P. Costescu]

Hello

In my rt2 database I had only global keywords.

In my rt3 database they are now queue specific, and exist in every queue. 
So when we move tickets from one queue to another they lose the keyword 
settings (though the keyword selection lists are there because the 
conversion program created them in every queue).

Is there any way to fix this now that I have those custom fields/keywords 
in every queue instead of globally?

Thanks
Nick
****************************************************
Nicolae P. Costescu, Ph.D.  / Senior Developer
Stronghold Technologies
46040 Center Oak Plaza, Suite 160 / Sterling, Va 20166
Tel: 571-434-1472 / Fax: 571-434-1478