[rt-users] [Fwd: Changing ticket re-opening behavior]
Ben Goodwin
ben at atomicmatrix.net
Mon Apr 14 13:24:42 EDT 2003
Anyone have any ideas?
-------- Original Message --------
Subject: Changing ticket re-opening behavior
From: "Ben Goodwin" <ben at atomicmatrix.net>
Date: Thu, April 10, 2003 7:20 am
To: <rt-users at lists.fsck.com>
I'm trying to change the behavior of RT2-0-15 to *not* change the status
of a stalled ticket to open upon correspondence, but I'm having trouble
finding where this code is. Once I see where it is I'm sure I'll have
no trouble doing what I need, but can someone point me in the right
direction? Thanks!
-=| Ben
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