[rt-users] [Fwd: Changing ticket re-opening behavior]

[Ben Goodwin]

Anyone have any ideas?

-------- Original Message --------
Subject: Changing ticket re-opening behavior
From: "Ben Goodwin" <ben at atomicmatrix.net>
Date: Thu, April 10, 2003 7:20 am
To: <rt-users at lists.fsck.com>

I'm trying to change the behavior of RT2-0-15 to *not* change the status
of a stalled ticket to open upon correspondence, but I'm having trouble
finding where this code is.  Once I see where it is I'm sure I'll have
no trouble doing what I need, but can someone point me in the right
direction?  Thanks!

    -=| Ben