[rt-users] Message not recorded

[Ray Somcio]

Hello,

I'm new to RT and I recently installed RT3.0.1 on Redhat 8.  I've 
configured a queue to accept messages but when a user replies to an 
autoreply or a reply from RT they get back an email with the subject 
"Message not recorded" and in the body it says Permission Denied.    How 
do I allow email users to reply back to RT and record the reply back to 
the ticket.   Do I have to write a custom scrip or can I use one of the 
default ones.

--ray