[rt-users] Email addresses case insensitive (RT 2.0.11)

[Matthew Watson]

Hi.

 I've come across this problem with RT, that email address are case 
insensitve, eg, bob at company.com == BOB at company.com , this is causing some 
problems with some of our clients.
 So, how can I make RT see these two addresses as being different users? 
Looking in Record.pm shows that in LoadByCols it makes everything lowercase 
if RT is connected to a "CaseSensitive" database, but I assume this is just 
the column names, not the actual data?

Any pointers in the right direction would be greatly appreciated

Regards
Matt Watson
Netspace Online Systems.