[rt-users] mailgate and 8bit problem

[Sergey Tsvetukhin]

Hello

I have a problem with create tickets via mailgate,
RT 3.0.2-pre3

# grep  EmailInputEncoding etc/RT_SiteConfig.pm
@EmailInputEncodings = qw(uft-8 KOI8-R iso-8859-1) unless (@EmailEncodings);

# perl -v
This is perl, v5.8.0 built for sun4-solaris

# uname -a
SunOS vega 5.8 Generic_108528-19 sun4u sparc SUNW,Ultra-60

sendmail is "Sendmail 8.11.7+Sun/8.11.7;"


The first problem is:

I have a message in quoted-printable format:
----
Return-Path: <tsv at test.int>
Date: Wed, 23 Apr 2003 21:31:05 +0400
From: Sergey Tsvetukhin <tsv at test.int>
MIME-Version: 1.0
To: rt at test.int
Subject: =?KOI8-R?Q?=F0=CF=DE=C5=CD=D5_=CF=C4=C5=D4=D9=C5_=D6=C5=CE=DD?=
 =?KOI8-R?Q?=C9=CE=D9_=CC=D5=DE=DB=C5=2C_=DE=C5=CD_=D2=C1=DA=C4=C5=D4?=
 =?KOI8-R?Q?=D9=C5=3F?=
Content-Type: text/plain; charset=koi8-r
Content-Transfer-Encoding: quoted-printable

=F0=CF=DE=C5=CD=D5 =CF=C4=C5=D4=D9=C5 =D6=C5=CE=DD=C9=CE=D9 =CC=D5=DE=DB=C5=
, =DE=C5=CD =D2=C1=DA=C4=C5=D4=D9=C5?
1. =E4=CC=D1 =CB=CF=CD=D0=CC=C9=CD=C5=CE=D4=C1 =CF=C4=C5=D4=CF=CA =D6=C5=CE=
=DD=C9=CE=C5 =CC=C5=C7=DE=C5 =CE=C1=CA=D4=C9 =D0=CF=D7=CF=C4.
----

cat msg | /opt/rt3/bin/rt-mailgate --queue test --action correspond --url http://support.test.int/rt/ --debug

Connecting to http://support.test.int/rt//REST/1.0/NoAuth/mail-gateway at /opt/rt3/bin/rt-mailgate line 406, <> chunk 1.
ok
Ticket: 391
Queue: test
Owner: Nobody
Status: new
Subject: ii?yimi?y i?i?imyyim i?imi?y i?i?y i"yyyim, yimi? yi°i?i?imy yim?
Requestor: tsv at test.int

but message is damaged 

if I comment line 
$value = $object->DecodeUTF8($value);
in file lib/RT/Interface/Web.pm all OK


The second problem is:
I have the same message in 8bit format:
----
Return-Path: <tsv at test.int>
Date: Wed, 23 Apr 2003 21:31:05 +0400
From: Sergey Tsvetukhin <tsv at test.int>
MIME-Version: 1.0
To: rt at test.int
Subject: =?KOI8-R?Q?=F0=CF=DE=C5=CD=D5_=CF=C4=C5=D4=D9=C5_=D6=C5=CE=DD?=
 =?KOI8-R?Q?=C9=CE=D9_=CC=D5=DE=DB=C5=2C_=DE=C5=CD_=D2=C1=DA=C4=C5=D4?=
 =?KOI8-R?Q?=D9=C5=3F?=
Content-Type: text/plain; charset=koi8-r
Content-Transfer-Encoding: 8bit

<8bit characters>
----

I never can create a correct ticket :(
cat msg | /opt/rt3/bin/rt-mailgate --queue test --action correspond --url http://support.test.int/rt/ --debug

Connecting to http://support.test.int/rt//REST/1.0/NoAuth/mail-gateway at /opt/rt3/bin/rt-mailgate line 406, <> chunk 1.
ok
Ticket: 393
Queue: test
Owner: Nobody
Status: new
Subject:
Requestor:

Subject is empty, Requestor is empty, Body is empty ...

What is wrong ?



-- 
Sergey Tsvetukhin, Deputy Chief Support&Service Officer
Open Technologies, tel: +7(095)787-7027
e-mail: tsv (at) ot.ru, http://www.ot.ru/