[rt-users] mailgate and 8bit problem

[Jesse Vincent]

We're already working on fixing this over the next few days.
Autrijus has promised me a code drop today. 



On Sun, Apr 27, 2003 at 05:13:51PM +0400, Sergey Tsvetukhin wrote:
> Hello
> 
> I have a problem with create tickets via mailgate,
> RT 3.0.2-pre3
> 
> # grep  EmailInputEncoding etc/RT_SiteConfig.pm
> @EmailInputEncodings = qw(uft-8 KOI8-R iso-8859-1) unless (@EmailEncodings);
> 
> # perl -v
> This is perl, v5.8.0 built for sun4-solaris
> 
> # uname -a
> SunOS vega 5.8 Generic_108528-19 sun4u sparc SUNW,Ultra-60
> 
> sendmail is "Sendmail 8.11.7+Sun/8.11.7;"
> 
> 
> The first problem is:
> 
> I have a message in quoted-printable format:
> ----
> Return-Path: <tsv at test.int>
> Date: Wed, 23 Apr 2003 21:31:05 +0400
> From: Sergey Tsvetukhin <tsv at test.int>
> MIME-Version: 1.0
> To: rt at test.int
> Subject: =?KOI8-R?Q?=F0=CF=DE=C5=CD=D5_=CF=C4=C5=D4=D9=C5_=D6=C5=CE=DD?=
>  =?KOI8-R?Q?=C9=CE=D9_=CC=D5=DE=DB=C5=2C_=DE=C5=CD_=D2=C1=DA=C4=C5=D4?=
>  =?KOI8-R?Q?=D9=C5=3F?=
> Content-Type: text/plain; charset=koi8-r
> Content-Transfer-Encoding: quoted-printable
> 
> =F0=CF=DE=C5=CD=D5 =CF=C4=C5=D4=D9=C5 =D6=C5=CE=DD=C9=CE=D9 =CC=D5=DE=DB=C5=
> , =DE=C5=CD =D2=C1=DA=C4=C5=D4=D9=C5?
> 1. =E4=CC=D1 =CB=CF=CD=D0=CC=C9=CD=C5=CE=D4=C1 =CF=C4=C5=D4=CF=CA =D6=C5=CE=
> =DD=C9=CE=C5 =CC=C5=C7=DE=C5 =CE=C1=CA=D4=C9 =D0=CF=D7=CF=C4.
> ----
> 
> cat msg | /opt/rt3/bin/rt-mailgate --queue test --action correspond --url http://support.test.int/rt/ --debug
> 
> Connecting to http://support.test.int/rt//REST/1.0/NoAuth/mail-gateway at /opt/rt3/bin/rt-mailgate line 406, <> chunk 1.
> ok
> Ticket: 391
> Queue: test
> Owner: Nobody
> Status: new
> Subject: ii?yimi?y i?i?imyyim i?imi?y i?i?y i"yyyim, yimi? yi°i?i?imy yim?
> Requestor: tsv at test.int
> 
> but message is damaged 
> 
> if I comment line 
> $value = $object->DecodeUTF8($value);
> in file lib/RT/Interface/Web.pm all OK
> 
> 
> The second problem is:
> I have the same message in 8bit format:
> ----
> Return-Path: <tsv at test.int>
> Date: Wed, 23 Apr 2003 21:31:05 +0400
> From: Sergey Tsvetukhin <tsv at test.int>
> MIME-Version: 1.0
> To: rt at test.int
> Subject: =?KOI8-R?Q?=F0=CF=DE=C5=CD=D5_=CF=C4=C5=D4=D9=C5_=D6=C5=CE=DD?=
>  =?KOI8-R?Q?=C9=CE=D9_=CC=D5=DE=DB=C5=2C_=DE=C5=CD_=D2=C1=DA=C4=C5=D4?=
>  =?KOI8-R?Q?=D9=C5=3F?=
> Content-Type: text/plain; charset=koi8-r
> Content-Transfer-Encoding: 8bit
> 
> <8bit characters>
> ----
> 
> I never can create a correct ticket :(
> cat msg | /opt/rt3/bin/rt-mailgate --queue test --action correspond --url http://support.test.int/rt/ --debug
> 
> Connecting to http://support.test.int/rt//REST/1.0/NoAuth/mail-gateway at /opt/rt3/bin/rt-mailgate line 406, <> chunk 1.
> ok
> Ticket: 393
> Queue: test
> Owner: Nobody
> Status: new
> Subject:
> Requestor:
> 
> Subject is empty, Requestor is empty, Body is empty ...
> 
> What is wrong ?
> 
> 
> 
> -- 
> Sergey Tsvetukhin, Deputy Chief Support&Service Officer
> Open Technologies, tel: +7(095)787-7027
> e-mail: tsv (at) ot.ru, http://www.ot.ru/
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