[rt-users] problems with attachments

[Ted Serreyn]

Anyone else having problems with attachments in RT3.02pre3?

I have problems attaching things via email and from the web interface.  If I attach via email, I get into a nasty email loop where sendmail fails with an EX_TEMPFAIL, but the file does get attached.  sendmail of course continues to try to deliver the message and I get multiple attachments.  (BTW, is there an easy way to remove the duplicates?)
apache 1.3.27
perl 5.6.1
rt 3.0.2pre3 (upgraded from rt 2.0.15)
sendmail 8.11.6
system is redhat7.2 with modifications/hand installations.

If I attach from the command line, I get the following error and the file DOES NOT attach:

System error

      error:  Not an ARRAY reference at /usr/rt3/share/html/autohandler line 31.
     
      context:  ...   
            277:  } 
            278:   
            279:  # All errors returned from this routine will be in exception form. 
            280:  local $SIG{'__DIE__'} = sub { 
            281:  rethrow_exception( $_[0] ); 
            282:  }; 
            283:   
            284:  # 
            285:  # $m is a dynamically scoped global containing this 
            ...   
     
      code stack:  /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281
      /usr/rt3/share/html/autohandler:31
     

raw error

Raw errror is as follows:
Not an ARRAY reference at /usr/rt3/share/html/autohandler line 31.


Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 121
HTML::Mason::Exceptions::rethrow_exception('Not an ARRAY reference at /usr/rt3/share/html/autohandler line 31.^J') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 281
HTML::Mason::Request::__ANON__('Not an ARRAY reference at /usr/rt3/share/html/autohandler line 31.^J') called at /usr/rt3/share/html/autohandler line 31
HTML::Mason::Commands::__ANON__('UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1040
eval {...}('HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)', 'HASH(0x92dd4a4)', 'HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)', 'HASH(0x92dd4a4)', 'HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)', 'HASH(0x92dd4a4)', 'HTML::Mason::Component::FileBased=HASH(0x85f9360)', 'UpdateContent', '-- ^M^JTed Serreyn^M^JSerreyn Network Services, LLC^M^Jhttp://www.serreyn.com/', 'UpdateAttach', 1, 'UpdateBcc', '', 'DefaultStatus', 'open', 'UpdateCc', '', 'Status', 'open', 'UpdateType', 'private', 'UpdateSubject', 'test emergency ticket creation', 'QuoteTransaction', '', 'id', 345, 'Attach', 'I:\Basepolicy.PDF', 'Owner', 10, 'SubmitTicket', 'Submit', 'Action', 'Comment', 'UpdateTimeWorked', '') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
eval {...}('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x92dd438)') called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 787
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x87230e4)', 'Apache=SCALAR(0x842bd54)') called at /usr/rt3/bin/webmux.pl line 118
RT::Mason::handler('Apache=SCALAR(0x842bd54)') called at /dev/null line 0
eval {...}('Apache=SCALAR(0x842bd54)') called at /dev/null line 0
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20030427/67dcedc0/attachment.htm>