[rt-users] Error message when trying to create ticket via ema il

[Ryan Wheaton]

ok.  i think i figured out my problem, and you were right, i was missing a
dependency.  I'm missing the Apache::Request module.  Now, when I try to
install it via CPAN (or the rt-testdependencies script), it says it can't
load mod_php (no such file in /etc/httpd/modules/) and bails out.  I have
all the PHP stuff installed for RH 7.3, and there is no mod_php for RH7.2 or
7.3.  how do i get Apache::Request installed?  I found some RPMS on
rpmfind.net for libapreq, but they are of the PLD distribution variety (and
i'm not sure if this would work anyways.)

thanks again

-rtw

p.s.  here's the error that CPAN gives while trying to compile
Apache::Request

make[1]: Leaving directory `/root/.cpan/build/libapreq-1.1/Cookie'
t/httpd -f `pwd`/t/httpd.conf
Syntax error on line 37 of /root/.cpan/build/libapreq-1.1/t/httpd.conf:
Cannot load /etc/httpd/modules/mod_php.so into server:
/etc/httpd/modules/mod_php.so: cannot open shared object file: No such file
or directory
make: *** [start_httpd] Error 1
  /usr/bin/make test -- NOT OK
Running make install
  make test had returned bad status, won't install without force

-----Original Message-----
From: Ryan Wheaton [mailto:rwheaton at moguls.com]
Sent: Tuesday, April 29, 2003 7:01 AM
To: 'ODHIAMBO Washington'; 'rt-users at lists.fsck.com'
Subject: RE: [rt-users] Error message when trying to create ticket via
ema il


I did install with all dependencies but i'll retry what you said to do.  in
the meantime, I got the email i sent to test the mail gateway bounced back
to me over night, and here's the message:

----- The following addresses had transient non-fatal errors -----
"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://mammoth/"
    (expanded from: <rt at mammoth.moguls.com>)

   ----- Transcript of session follows -----
An Error Occurred
=================

404 Not Found
"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://mammoth/"... Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL

now, this is making me feel like it's an apache error.  oh, and it's RT
3.0.0 (sorry i didn't clarify that)
thanks again in advance for your help.

-rtw

-----Original Message-----
From: ODHIAMBO Washington [mailto:wash at wananchi.com]
Sent: Monday, April 28, 2003 11:23 PM
To: Ryan Wheaton
Subject: Re: [rt-users] Error message when trying to create ticket via
email


* Ryan Wheaton <rwheaton at moguls.com> [20030429 01:55]: wrote:
> hello.
> 
> I'm pretty much a newbie, and trying to work out the kinks in my RT3
> install.  I've gotten my box to accept mail as the user rt on the local
box,
> and it's sitting in the mail spool, but for some reason it isn't getting
> added as a new ticket.  I've put the following in my /etc/aliases file,
and
> run newaliases, but it doesn't seem to pick it up:
> 
> rt:     "|/opt/rt3/bin/rt-mailgate --queue general --action correspond
--url
> http://mammoth/"
> rt-comment:     "|/opt/rt3/bin/rt-mailgate --queue general --action
comment
> --url http://mammoth/"
> 
> 
> The following line is also showing up in my logs, and I'm not exactly sure
> if it's related, or what it means.  I tried googling it to no avail, but
> maybe y'all can help:
> 
> Apr 28 15:39:39 mammoth RT: Tickets->LimitRequestor is deprecated. please
> rewrite call at  HTML::Mason::Commands - /opt/rt3/lib/RT/Interface/Web.pm:
> 595 (/opt/rt3/lib/RT/Tickets_Overlay.pm:1304)

First, what version of rt3??? Did you install all the dependancies for rt3?
I am guessing, because I haven't seen this error, but I suggest doing this:

cd directory_where_you_extracted_rt3_tarball/
perl sbin/rt-test-dependacies --with-mysql --with-modperl1 --install




-Wash

-- 
Odhiambo Washington   <wash at wananchi.com>  "The box said 'Requires
Wananchi Online Ltd.  www.wananchi.com      Windows 95, NT, or better,'
Tel: +254 2 313985-9  +254 2 313922         so I installed FreeBSD."   
GSM: +254 72 743223   +254 733 744121       This sig is McQ!  :-)


Serenity through viciousness.
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