[rt-users] Error message when trying to create ticket via ema il

[Ryan Wheaton]

I did install with all dependencies but i'll retry what you said to do.  in
the meantime, I got the email i sent to test the mail gateway bounced back
to me over night, and here's the message:

----- The following addresses had transient non-fatal errors -----
"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://mammoth/"
    (expanded from: <rt at mammoth.moguls.com>)

   ----- Transcript of session follows -----
An Error Occurred
=================

404 Not Found
"|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://mammoth/"... Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL

now, this is making me feel like it's an apache error.  oh, and it's RT
3.0.0 (sorry i didn't clarify that)
thanks again in advance for your help.

-rtw

-----Original Message-----
From: ODHIAMBO Washington [mailto:wash at wananchi.com]
Sent: Monday, April 28, 2003 11:23 PM
To: Ryan Wheaton
Subject: Re: [rt-users] Error message when trying to create ticket via
email


* Ryan Wheaton <rwheaton at moguls.com> [20030429 01:55]: wrote:
> hello.
> 
> I'm pretty much a newbie, and trying to work out the kinks in my RT3
> install.  I've gotten my box to accept mail as the user rt on the local
box,
> and it's sitting in the mail spool, but for some reason it isn't getting
> added as a new ticket.  I've put the following in my /etc/aliases file,
and
> run newaliases, but it doesn't seem to pick it up:
> 
> rt:     "|/opt/rt3/bin/rt-mailgate --queue general --action correspond
--url
> http://mammoth/"
> rt-comment:     "|/opt/rt3/bin/rt-mailgate --queue general --action
comment
> --url http://mammoth/"
> 
> 
> The following line is also showing up in my logs, and I'm not exactly sure
> if it's related, or what it means.  I tried googling it to no avail, but
> maybe y'all can help:
> 
> Apr 28 15:39:39 mammoth RT: Tickets->LimitRequestor is deprecated. please
> rewrite call at  HTML::Mason::Commands - /opt/rt3/lib/RT/Interface/Web.pm:
> 595 (/opt/rt3/lib/RT/Tickets_Overlay.pm:1304)

First, what version of rt3??? Did you install all the dependancies for rt3?
I am guessing, because I haven't seen this error, but I suggest doing this:

cd directory_where_you_extracted_rt3_tarball/
perl sbin/rt-test-dependacies --with-mysql --with-modperl1 --install




-Wash

-- 
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