[rt-users] Help to configure RT 3.0.3

[Dusan Djordjevic]

Hi all,

I have the same problem on FreeBSD 5.1. Is there any advice ?


>  Hi all!
>
>  I installed RT 3.0.3 on FreeBSD 4.8 using perl-5.6.1_13,
> apache-2.0.47, mysql-server-4.1.0_1
>  and mod_perl2-1.99r09.Without RTIR and RTFM.
>  I made a new user and added to DutyTeam group.
>  I am having a problem when I am trying to create tickets through the
> UI (New Ticket in -> General).
>  The error message that appear on the web browser is:
>
>
> 
> ---------------------------------------------------------------------
>------------------ An error occured while loading
>  http://rt-machine.ccuec.unicamp.br/Ticket/Create.html:
>
>  Connection to host rt-machine.ccuec.unicamp.br is broken
> 
> ---------------------------------------------------------------------
>------------------
>
>  I looked for the /var/log/httpd-error.log, /var/log/httpd-access.log
> and /var/log/messages, but
>  I don't known where is the problem.
>
>  /var/log/httpd-error.log:
>
>  [Tue Jul 22 17:21:03 2003] [error]: WebRT: Queue could not be
> loaded. () (/usr/local/rt3/share/html/Elements/Error:54)
>  /usr/libexec/ld-elf.so.1:
>  /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
> Undefined symbol "iconv_open"
>  /usr/libexec/ld-elf.so.1:
>  /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
> Undefined symbol "iconv_open"
>  /usr/libexec/ld-elf.so.1:
>  /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
> Undefined symbol "iconv_open"
>  /usr/libexec/ld-elf.so.1:
>  /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
> Undefined symbol "iconv_open"
>
>
>  /var/log/httpd-access.log:
>
>  143.106.80.157 - - [22/Jul/2003:14:21:02 -0300] "GET
> /Ticket/Create.html HTTP/1.1" 200 3759 "-" "Mozilla/5.0 (compatible;
> Konqueror/3.1; FreeBSD)" 143.106.80.157 - - [22/Jul/2003:14:21:26
> -0300] "GET / HTTP/1.1" 200 7083
> "http://rt-machine.ccuec.unicamp.br/Ticket/Create.html" "Mozilla/5.0
> (compatible; Konqueror/3.1; FreeBSD)"
>  143.106.80.157 - - [22/Jul/2003:14:21:31 -0300] "GET
>  /Ticket/Create.html?Queue=1 HTTP/1.1" 200 9900
>  "http://rt-machine.ccuec.unicamp.br/" "Mozilla/5.0 (compatible;
>  Konqueror/3.1; FreeBSD)"
>  143.106.80.157 - - [22/Jul/2003:14:44:07 -0300] "GET
>  /Ticket/Create.html?Queue=1 HTTP/1.1" 200 9900
>  "http://rt-machine.ccuec.unicamp.br/" "Mozilla/5.0 (compatible;
>  Konqueror/3.1; FreeBSD)"
>
>
>  /var/log/messages:
>
>  Jul 22 14:21:03 machine2 RT: WebRT: Queue could not be loaded. ()
>  (/usr/local/rt3/share/html/Elements/Error:54)
>  Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to
> iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)
>  Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to
> iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)
>  Jul 22 14:44:27 machine2 RT: Cannot Encode::Guess; fallback to
> iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)
>
>  Thanks for any help!
>
>  Silvana

-- 
---------------------------------------------
Eng. Dusan Djordjevic (RHCE)   PlanetSky Ltd.
Tel: +357 22454896    *    Fax: +357-22518022
http://www.planetsky.com  dusan at planetsky.com