[rt-users] Help to configure RT 3.0.3

[Rasmus Brøgger]

I have a working test installation of RT 3.0.4 on a FreeBSD 5.1.

I can recommend to upgrade to perl5.8, found in ports. Install and
execute "use.perl port", recompile your perlmodules with portupgrade.

I use mod_perl1 instead of mod_perl2, and postgresql for db.

Other than that, RT 3.0.4 worked out of the box.

/rhb

On Mon, Aug 11, 2003 at 11:28:37AM +0300, Dusan Djordjevic wrote:
> Hi all,
> 
> I have the same problem on FreeBSD 5.1. Is there any advice ?
> 
> 
> >  Hi all!
> >
> >  I installed RT 3.0.3 on FreeBSD 4.8 using perl-5.6.1_13,
> > apache-2.0.47, mysql-server-4.1.0_1
> >  and mod_perl2-1.99r09.Without RTIR and RTFM.
> >  I made a new user and added to DutyTeam group.
> >  I am having a problem when I am trying to create tickets through the
> > UI (New Ticket in -> General).
> >  The error message that appear on the web browser is:
> >
> >
> > 
> > ---------------------------------------------------------------------
> >------------------ An error occured while loading
> >  http://rt-machine.ccuec.unicamp.br/Ticket/Create.html:
> >
> >  Connection to host rt-machine.ccuec.unicamp.br is broken
> > 
> > ---------------------------------------------------------------------
> >------------------
> >
> >  I looked for the /var/log/httpd-error.log, /var/log/httpd-access.log
> > and /var/log/messages, but
> >  I don't known where is the problem.
> >
> >  /var/log/httpd-error.log:
> >
> >  [Tue Jul 22 17:21:03 2003] [error]: WebRT: Queue could not be
> > loaded. () (/usr/local/rt3/share/html/Elements/Error:54)
> >  /usr/libexec/ld-elf.so.1:
> >  /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
> > Undefined symbol "iconv_open"
> >  /usr/libexec/ld-elf.so.1:
> >  /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
> > Undefined symbol "iconv_open"
> >  /usr/libexec/ld-elf.so.1:
> >  /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
> > Undefined symbol "iconv_open"
> >  /usr/libexec/ld-elf.so.1:
> >  /usr/local/lib/perl5/site_perl/5.6.1/mach/auto/Text/Iconv/Iconv.so:
> > Undefined symbol "iconv_open"
> >
> >
> >  /var/log/httpd-access.log:
> >
> >  143.106.80.157 - - [22/Jul/2003:14:21:02 -0300] "GET
> > /Ticket/Create.html HTTP/1.1" 200 3759 "-" "Mozilla/5.0 (compatible;
> > Konqueror/3.1; FreeBSD)" 143.106.80.157 - - [22/Jul/2003:14:21:26
> > -0300] "GET / HTTP/1.1" 200 7083
> > "http://rt-machine.ccuec.unicamp.br/Ticket/Create.html" "Mozilla/5.0
> > (compatible; Konqueror/3.1; FreeBSD)"
> >  143.106.80.157 - - [22/Jul/2003:14:21:31 -0300] "GET
> >  /Ticket/Create.html?Queue=1 HTTP/1.1" 200 9900
> >  "http://rt-machine.ccuec.unicamp.br/" "Mozilla/5.0 (compatible;
> >  Konqueror/3.1; FreeBSD)"
> >  143.106.80.157 - - [22/Jul/2003:14:44:07 -0300] "GET
> >  /Ticket/Create.html?Queue=1 HTTP/1.1" 200 9900
> >  "http://rt-machine.ccuec.unicamp.br/" "Mozilla/5.0 (compatible;
> >  Konqueror/3.1; FreeBSD)"
> >
> >
> >  /var/log/messages:
> >
> >  Jul 22 14:21:03 machine2 RT: WebRT: Queue could not be loaded. ()
> >  (/usr/local/rt3/share/html/Elements/Error:54)
> >  Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to
> > iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)
> >  Jul 22 14:21:54 machine2 RT: Cannot Encode::Guess; fallback to
> > iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)
> >  Jul 22 14:44:27 machine2 RT: Cannot Encode::Guess; fallback to
> > iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:370)
> >
> >  Thanks for any help!
> >
> >  Silvana
> 
> -- 
> ---------------------------------------------
> Eng. Dusan Djordjevic (RHCE)   PlanetSky Ltd.
> Tel: +357 22454896    *    Fax: +357-22518022
> http://www.planetsky.com  dusan at planetsky.com
> 
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