[rt-users] Status change script not working

Kataria, Jitender . Jitender.Kataria at us.ngrid.com
Tue Aug 12 18:25:11 EDT 2003


Hi 

I am having a issue in status change script .
I want to generate a email for owner ( notify owner ) whenever there is
change in the status of the ticket.
When I set this option in RT 3.0 it tries to send a email to  user 
rt-3.0.4-66-229.13.5457029773562 ( the number generated changes
everytime )

I am not sure how is it generating the sender name considering the
domain is right

Under is the error message I get in messages file

"Aug 12 18:15:40 n200 RT: <rt-3.0.4-66-229.13.5457029773562 at nnn.com>  
No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:257)"

Please advise 

Thanks

Jitender


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