[rt-users] Custom response to ticket

[Dusan Djordjevic]

Hi all,

I created queue "Sales" and I am trying to create custom response to it. 
I made template "probni" and Scrip:
On Create Autoreply To Requestors with template probni

but still I receive default response. How should I change it ?

TIA 
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Eng. Dusan Djordjevic (RHCE)   PlanetSky Ltd.
Tel: +357 22454896    *    Fax: +357-22518022
http://www.planetsky.com  dusan at planetsky.com