[rt-users] Automated Priority

[Sean Perry]

Tom White wrote:
> The only thing that I haven't been able to get working is automated
> priority incrementing.  Our primary queue has "Priority Starts At" set
> to 0, "Requests Should be due in" set to 30 days, and "Over time,
> priority moves towards" set to 60.  One would think this would result
> in an increase of 2 per day; do we need to trigger a cron job of some
> kind to go through the tickets and update them?  Is there an
> undocumented constraint on these settings that is more restrictive
> than the 0-100 range?  Currently, all tickets have priority 0 and left
> 0, Although the "Due" field is properly set.  
> 

yep, you have to implement that yourself via a cron job and some custom 
perl work.
There has been some discussion on this list about it in the past.