[rt-users] Re: Automated Priority

[seph]

> The only thing that I haven't been able to get working is automated
> priority incrementing.  Our primary queue has "Priority Starts At" set
> to 0, "Requests Should be due in" set to 30 days, and "Over time,
> priority moves towards" set to 60.  One would think this would result
> in an increase of 2 per day; do we need to trigger a cron job of some
> kind to go through the tickets and update them?  

I think you want to look at rt-crontool

seph