[rt-users] changing $rtname

[Jesse Vincent]

On Sun, Aug 17, 2003 at 02:35:00AM -0500, tony zoeteman wrote:
> there have been warnings about changing $rtname.  over the past months 
> there have also been questions about how to fix issues after one changes 
> $rtname yet not a single answer that i could find.  any new list users 
> that have tacked this issue as i am about to and would love some support?
> 
> i love the system but feel that this string should not be used for 
> sorting tickets, just the numbers.


Then you're going to have a very hard time the first time your RT
instance exchanges mail with another RT instance..

> thanks
> --
> tony
> 
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