[rt-users] changing $rtname

[tony zoeteman]

Jesse Vincent wrote:

>
>On Sun, Aug 17, 2003 at 02:35:00AM -0500, tony zoeteman wrote:
>  
>
>>there have been warnings about changing $rtname.  over the past months 
>>there have also been questions about how to fix issues after one changes 
>>$rtname yet not a single answer that i could find.  any new list users 
>>that have tacked this issue as i am about to and would love some support?
>>
>>i love the system but feel that this string should not be used for 
>>sorting tickets, just the numbers.
>>    
>>
>
>
>Then you're going to have a very hard time the first time your RT
>instance exchanges mail with another RT instance..
>  
>
this was easy to accomplish.  after studying the database i only had to 
modify the Transaction Table to replace the old string with my new one.  
then changing $rtname in the config file and everything works fine.

this should be in the manual
--
tony