[rt-users] changing $rtname

[Jesse Vincent]

On Mon, Aug 18, 2003 at 06:39:26PM -0500, tony zoeteman wrote:
> Jesse Vincent wrote:
> 
> >
> >On Sun, Aug 17, 2003 at 02:35:00AM -0500, tony zoeteman wrote:
> > 
> >
> >>there have been warnings about changing $rtname.  over the past months 
> >>there have also been questions about how to fix issues after one changes 
> >>$rtname yet not a single answer that i could find.  any new list users 
> >>that have tacked this issue as i am about to and would love some support?
> >>
> >>i love the system but feel that this string should not be used for 
> >>sorting tickets, just the numbers.
> >>   
> >>
> >
> >
> >Then you're going to have a very hard time the first time your RT
> >instance exchanges mail with another RT instance..
> > 
> >
> this was easy to accomplish.  after studying the database i only had to 
> modify the Transaction Table to replace the old string with my new one.  
> then changing $rtname in the config file and everything works fine.
> 
> this should be in the manual

But now if anyone replies to an old ticket with the old rtname, a new
ticket will be opened.

> --
> tony
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.