[rt-users] Visibility on issues

[Nicolas John Cain]

hi,

thanks for the quick reply. I see my problem now, I had scrips for OnComment
and OnCorrespond for AdminCCs as well, which are pretty much superfluous to
my needs really. If I remove them then I'll have my solution.

Thank you very much, sorry for the trivial question, it was simpler than I
imagined :-)

nik


-----Original Message-----
From: Rasmus Brøgger [mailto:Rasmus.Brogger at uni-c.dk]
Sent: Tuesday, August 19, 2003 12:11 PM
To: Nicolas John Cain
Cc: rt-users
Subject: Re: [rt-users] Visibility on issues

On any given queue, create the following scrip:
OnCreate NotifyAdminCcs with template AdminCorrespondence
or
OnCreate NotifyAdminCcs with template Correspondence

Add the manager as admincc for the queue

/rhb



On Tue, Aug 19, 2003 at 12:06:55PM +0200, Nicolas John Cain wrote:
> hi,
>
> There are a number of people in my company who want to keep aware of
issues
> being raised through the support system, but don't need to know the
dialogue
> or resolution that follows.
> Is there any way to set up an admin user so that they get the original
> request from the requestor, but no other emails? (we're currently using
RT2,
> but may upgrade soon).
>
> regards,
> Nik Cain
>
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