[rt-users] Visibility on issues

[Rasmus Brøgger]

On Tue, Aug 19, 2003 at 12:06:55PM +0200, Nicolas John Cain wrote:
> hi,
> 
> There are a number of people in my company who want to keep aware of issues
> being raised through the support system, but don't need to know the dialogue
> or resolution that follows.
> Is there any way to set up an admin user so that they get the original
> request from the requestor, but no other emails? (we're currently using RT2,
> but may upgrade soon).
> 
> regards,
> Nik Cain
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

On any given queue, create the following scrip:
OnCreate NotifyAdminCcs with template AdminCorrespondence
or
OnCreate NotifyAdminCcs with template Correspondence

Add the manager as admincc for the queue

/rhb