[rt-users] rt3 missing "take" function?

[Derek Buttineau]

If you're talking about the Take link that was in the Search Listing 
result in RT2.. can add that back by editing 
share/html/Search/Elements/TicketRow and 
share/html/Search/Elements/TicketHeader

In TicketRow just replace one of the column entries (or add a new 
column) with:

<B><A 
HREF="<%$RT::WebPath%>/Ticket/Display.html?Action=Take&id=<%$Ticket->Id%>">Take</a></B>

As the content.

Then just edit TicketHeader to make sure the column headings match up 
with the number of columns in your row.

Derek


matthew zeier wrote:

>Maybe my eyes don't see it - on rt2 there's a link to "take" a ticket.  On
>rt3, I don't seem to see that link.  Anyone know how to add it back?
>
>
>--
>matthew zeier                        | "Nothing in life is to be feared.
>InteleNet Communications, Inc.       |  It is only to be understood."
>(949) 784-7904                       |       - Marie Curie
>
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-- 
Regards,

Derek Buttineau
Internet Systems Administrator
Compu-SOLVE Internet Services