[rt-users] ticket priority field

ahorn at deorth.org ahorn at deorth.org
Wed Aug 20 16:43:45 EDT 2003


Has anyone ever set RT up so that a customer can set this priority field
when they submit a case ?

Also, I need to map SLA type priorities (1 - 4, 1 being the highest) to RT
priorities (arbitrary number increasing with priority)

Anyone done anything like this ? I have the nice chunk of perl to increase
priorities over time, but this is a little different.

If you haven't done it, do you have any ideas on how to approach it ? I'm
not yet very familiar with the innards of RT. I'm running v2.0.15.

Cheers,

Al





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