[rt-users] More on priorities

[ahorn at deorth.org]

So, I've added my priority fields as a special set of keywords (I know
this may limit further customisation with the way I want to use it, but
I'm just trying to get this working)

Now what I'd like to do is the following :

1. Add the priority keyword ('severity') box to the selfservice create
   ticket interface
2. Have the ticket creation insert that keyword in a sensible location
3. Have the onsubmit (is that right?) scrip execute code according to the
   submitted priority

Is this doable.. am I smoking crack here and barking up the wrong tree
completely ? :)

Any help or pointers to good customising RT documentation is greatly
appreciated.

Cheers,

Al