[rt-users] More on priorities

[Naveen Nathan]

I too am interested in priorities.
Right now I'm still figuring out the simple basics of rt3 (after its
installed).

But please do let me how it turns out if you manage to get it started.

----- Original Message -----
From: <ahorn at deorth.org>
To: <rt-users at lists.fsck.com>
Sent: Wednesday, August 20, 2003 5:02 PM
Subject: [rt-users] More on priorities


>
> So, I've added my priority fields as a special set of keywords (I know
> this may limit further customisation with the way I want to use it, but
> I'm just trying to get this working)
>
> Now what I'd like to do is the following :
>
> 1. Add the priority keyword ('severity') box to the selfservice create
>    ticket interface
> 2. Have the ticket creation insert that keyword in a sensible location
> 3. Have the onsubmit (is that right?) scrip execute code according to the
>    submitted priority
>
> Is this doable.. am I smoking crack here and barking up the wrong tree
> completely ? :)
>
> Any help or pointers to good customising RT documentation is greatly
> appreciated.
>
> Cheers,
>
> Al
>
>
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