[rt-users] Re: Workflow Question

[seph]

> we are currently using RT2 in a support environment where we have to
> solve requests from external customers. After a ticket is resloved, the
> customer has to acknowledge it before we can invoice the time we worked
> on it. I solved that by patching RT and adding a "closed" state. The
> ticket's requestor can change a ticket from resolved to closed. Our
> accounting script then takes all the "closed" tickets.

You could also use a Custom Field, cleaner in some ways, less so in others.

seph